APPA Bookstore - Administration & Management Products

APPA’s 2024 Thought Leaders Report on the Campus of 2030 provides campus facility professionals with insights into what that future campus will look like, who will attend it, and how it will operate. The remaining years of this decade will not be easy for already stressed faculty and staff. Still, marshaling forces and adapting to technology and the new higher education environment will help them get there.

PDF, 51 pages, ISBN 978-1-890956-03-5, Item TLS24
$ 0.00 (Member Price: $ 0.00)
Date Published: 08/07/2024
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The 2023 Thought Leaders Report, Leadership Reimagined: Navigating the Higher Education Workplace provides leaders with information and tools to help them lead their employees through the continuing uncertainty with a focus on the workforce. We recognize that workforce issues are incredibly challenging and understand that an engaged and empowered workforce can find solutions to these overwhelming campus problems. This is truly an opportunity to shape the institution’s future and cement our role as well.

A major theme throughout the symposium and this report is the significance of leadership that now requires a shift in mindset. To develop a clear picture of the situation confronting leaders at colleges and universities, the Thought Leaders symposium began with a SWOT analysis, looking at the strengths, weaknesses, opportunities, and threats facing campus leaders.

PDF, 51 pages, ISBN 978-0-913359-23-5, Item TLS23
$ 0.00 (Member Price: $ 0.00)
Date Published: 09/01/2023
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This package includes all three digital books in the popular APPA trilogy, Operational Guidelines for Educational Facilities at a 15% discount:

• Custodial

• Grounds

• Maintenance

All have been fully revised and expanded and include numerous figures, graphics, glossaries, and additional resources.

As a bonus, these publications include access to digital versions of many of the charts and forms included in the books, which will be accessible via the APPA website once logged in. Instructions for assigning access will occur during the check out process.

E-Book, ISBN 978-0-913359-15-0, Item A789-E
$ 296.00 (Member Price: $ 228.00)
Date Published: 06/01/2023
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Filled with updated color charts, graphs, and case studies, this highly anticipated release of the updated and revised edition is now available.

Our popular guidelines assist in establishing comprehensive staffing levels and exposing the reader to best management practices across a wide variety of campuses.

Additionally, they address a wide spectrum of issues facing the custodial community today:

• the custodian’s role in student success,
• SOPs,
• APPA's Levels of Cleanliness (fully updated and expanded),
• contracting options,
• specialty areas,
• the mathematics of cleaning,
• staffing levels and worksheets allowing you to customize for your institution,
• onboarding,
• and much more!

As an added bonus, this publication includes access to digital verisions of many of the charts and forms included in the book.  They will be accessible via the APPA website once logged in.

Clearly, APPA's Custodial Guidelines is a resource no facilities department should be without! 

Softcover, 396 pages, ISBN 978-0-913359-15-0, Item A788
$ 126.00 (Member Price: $ 94.00)
Date Published: 06/01/2023
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This package includes all three softcover books in the popular APPA trilogy, Operational Guidelines for Educational Facilities at a 15% discount:

• Custodial

• Grounds

• Maintenance

All have been fully revised and expanded and include numerous figures, graphics, glossaries, and additional resources.

As a bonus, these publications include access to digital versions of many of the charts and forms included in the books, which will be accessible via the APPA website once logged in. Instructions for assigning access will occur during the check out process.

Softcover, ISBN 978-0-913359-15-0, Item A789
$ 296.00 (Member Price: $ 228.00)
Date Published: 06/01/2023
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This item is also available as:

Filled with updated color charts, graphs, and case studies, this highly anticipated release of the updated and revised edition is now available.

Our popular guidelines assist in establishing comprehensive staffing levels and exposing the reader to best management practices across a wide variety of campuses.

Additionally, they address a wide spectrum of issues facing the custodial community today:

• the custodian’s role in student success,
• SOPs,
• APPA's Levels of Cleanliness (fully updated and expanded),
• contracting options,
• specialty areas,
• the mathematics of cleaning,
• staffing levels and worksheets allowing you to customize for your institution,
• onboarding,
• and much more!

As an added bonus, this publication includes access to digital versions of many of the charts and forms included in the book. They will be accessible via the APPA website once logged in.

Note: The digital books are only accessible by the purchaser via the APPA website, and are not not downloadable or printable. 

Clearly, APPA's Custodial Guidelines is a resource no facilities department should be without! 

E-Book, 396 pages, ISBN 978-0-913359-15-0, Item A788-E
$ 126.00 (Member Price: $ 94.00)
Date Published: 01/01/2023
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Not so long ago, diversity and inclusion were not goals for most college and university campuses. For most of the history of higher education in the United States and Canada, colleges and universities focused on instructing white, cisgender, middle-and upper-class men in their late teens and early 20s. Exceptions existed, primarily in the form of women’s institutions and historically black colleges and universities, and roughly two-thirds of institutions were coeducational by 1935. However, it wasn’t until the Civil Rights and Women’s Rights movements of the 1960s and 1970s that thinking began to shift toward diversity as a value.

What we understand now is that diversity, equity, and inclusion (DEI) are rooted in the deepest-held values of higher education: excellence, integrity, respect, responsibility, and community. Yes, DEI benefits the institution by increasing innovation, boosting productivity, and preparing students for a global economy. A classroom of students from diverse backgrounds with a variety of life experiences is an electric environment, snapping with energy and ideas. But DEI isn’t a priority because someone ran a cost-benefit analysis and diversity came out with a higher ROI. We value diversity, equity, and inclusion because it is the right thing to do.

PDF, 52 pages, ISBN 978-0-913359-21-1, Item TLS22
$ 27.00 (Member Price: $ 0.00)
Date Published: 07/12/2022
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Filled with color charts, graphs, and case studies, the guidelines assist in creating staffing levels for your institution using APPA’s Levels of Maintenance, and exposing the reader to best management practices across a wide variety of campuses.  

Additionally, the book addresses a wide spectrum of issues facing the maintenance community today such as outsourcing, maintenance of buildings, customer service, Total Cost of Ownership (TCO), sustainability, staff development, turnover of work (TOW), and managing a major interruption of basic services.  

This book also provides real-world management examples of the impact and importance of technological enhancements within the facilities profession. It explores the evolution and broader implications and opportunities of integrated platforms, and the utilization of data and mega-data in identifying pending concerns, and their use in driving decisions and procedures to address them. Be sure to update your library with this new must-have publication!

The “flip-file” digital books allow you to easily navigate to the chapter or section you need, and the text is completely keyword searchable. The books can be read on your computer, tablet, or smartphone, and require an Internet connection.

As an added bonus, this publication includes access to digital versions of many of the charts and forms included in the book.  They will be accessible via the APPA website once logged in.

Note: The digital books are only accessible by the purchaser via the APPA website, and are not not downloadable or printable. 

For the print version of this book, please click here.

Table of Contents

Chapter 1: Maintenance of Buildings
Chapter 2: Levels of Maintenance and Benchmarking
Chapter 3: Maintenance FTE Determination with Applied Case Studies
Chapter 4: Zero-Based Staffing Build-Up
Chapter 5: Survey Data with Statistical Methodology for Maintenance FTE Estimation
Chapter 6: Staff Development, Hiring, and Training
Chapter 7: Staffing Considerations for Auxiliaries and K-12
Chapter 8: Contracting and Partnerships 
Chapter 9: Proactive Maintenance Implementation: From Fixing Problems to Optimizing Performance
Chapter 10: Reliability-Based Maintenance and Implementation
Chapter 11: Facilities Information Systems
Chapter 12: Customer Satisfaction and Public Relations
Chapter 13: Compliance and Safety
Chapter 14: Sustainability
Chapter 15: Turnover Work Group Practices
Chapter 16: Operations During a Crisis
 

E-Book, 356 pages, ISBN 978-0-913359-19-8, Item A787-E
$ 126.00 (Member Price: $ 94.00)
Date Published: 02/08/2022
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This item is also available as:

Filled with color charts, graphs, and case studies, the guidelines assist in creating staffing levels for your institution using APPA’s Levels of Maintenance, and exposing the reader to best management practices across a wide variety of campuses.  

Additionally, the book addresses a wide spectrum of issues facing the maintenance community today such as outsourcing, maintenance of buildings, customer service, Total Cost of Ownership (TCO), sustainability, staff development, turnover of work (TOW), and managing a major interruption of basic services.  

This book also provides real-world management examples of the impact and importance of technological enhancements within the facilities profession. It explores the evolution and broader implications and opportunities of integrated platforms, and the utilization of data and mega-data in identifying pending concerns, and their use in driving decisions and procedures to address them.

As an added bonus, this publication includes access to digital versions of many of the charts and forms included in the book.  They will be accessible via the APPA website once logged in.

Be sure to update your library with this new must-have publication!

Softcover, 356 pages, ISBN 978-0-913359-19-8, Item A787
$ 126.00 (Member Price: $ 94.00)
Date Published: 02/08/2022
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What is the role of the facilities organization in meeting today’s challenges? In part, facilities ex­perts will continue the essential work they have done since the start of the pandemic: They will keep the campus safe and operational. But the fa­cilities organization can do more—more, in fact, than most institutions realize. They can help their college or university foster community by leverag­ing its sense of place.

 “Sense of place” is defined by one expert as “the feelings evoked among people as a result of the experiences and memories they associate with a place and the symbolism they attach to that place.” Meaningful places can come to represent an entire institution, including its history, its values, and its legacy. A strong sense of place can arise naturally, but it can also be consciously, carefully cultivated. This is possible for any institution, no matter its age or classification. Historic campuses with well-established places and traditions may find this process easier, but even new campuses and recently established institutions can foster a sense of place. Colleges and universities should look for the places where the community naturally gathers—a quad, a fountain, a lounge, a stairway—and take steps to make that place welcoming and accessible.

PDF, 42 pages, ISBN 978-0-913359-18-1, Item TLS21
$ 27.00 (Member Price: $ 0.00)
Date Published: 07/19/2021
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This monograph proposes that one of the keys to managing disruption is to invest in the organization’s culture of work, as well as in the technologies required for progressive change, in order to develop a community of leaders at all levels—leaders capable of planning, of reacting quickly and flexibly, and of promoting operational excellence to match an accelerating pace of disruptive change. This differs from conventional leadership by recognizing the importance of empowering all employees at every level to provide some degree of leadership. This requires an agreement between supervisors and workforce subordinates to operate on the basis of mutual trust, building relationships geared to maximize everyone’s individual strengths.

NOTE: Digtital format books are accessed via the APPA Website. They are not downloadable or printable.

E-Book, 42 pages, ISBN 978-0-913359-81-5, Item A786
$ 37.00 (Member Price: $ 21.00)
Date Published: 03/29/2021
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This item is also available as:

Fully updated with current and vital information on staffing, service levels, and technological advances, while emphasizing sustainabilty, and using real-world examples you can use at YOUR facility! 

As an added bonus, this publication includes access to digital versions of many of the charts and forms included in the book.  They will be accessible via the APPA website once logged in.

Softcover, 319 pages, ISBN 978-0-913359-13-6, Item A785
$ 126.00 (Member Price: $ 94.00)
Date Published: 11/01/2020
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This item is also available as:

Fully updated with current and vital information on staffing, service levels, and technological advances, while emphasizing sustainability, and using real-world examples you can use at YOUR facility! 

APPA’s popular book series, Operational Guidelines for Educational Facilities is available in digital book format. The “flip-file” digital books allow you to easily navigate to the chapter or section you need, and the text is completely keyword searchable. The books can be read on your computer, tablet, or smartphone, and require an Internet connection.

As an added bonus, this publication includes access to digital versions of many of the charts and forms included in the book.  They will be accessible via the APPA website once logged in.

Note: The digital books are only accessible by the purchaser via the APPA website, and are not not downloadable or printable. 

For the print version of this book, please click here.

E-Book, 319 pages, ISBN Number: 978-0-913359-13-6, Item A784-E
$ 126.00 (Member Price: $ 94.00)
Date Published: 08/03/2020
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Students entering higher education in the next decade will be the most diverse incoming class in higher education history—and the vanguard of an increasingly diverse generation. They will have been raised with technology from birth and will consider online interaction as natural as breathing. They will be alert to the importance of mental health and wellness, both in themselves and in their peers. They will have low tolerance for slow administrative processes. They will expect their professors to teach in engaging, interactive ways and make smart use of technology. They will expect a lot of them¬selves. They will expect a lot of their institutions. They will know what they are paying for their education, and they will demand every penny’s worth. Is today’s campus ready for these students? The answer: Yes—and no. Higher education is moving in the right direction, but it faces unprecedented demands and challenges. We are only now beginning to understand that the old normal is never coming back. We must find ways to adapt to a new normal and a new set of expectations from our future students.

PDF, 56 pages, ISBN 978-0-913359-17-4, Item TLS20
$ 27.00 (Member Price: $ 0.00)
Date Published: 07/30/2020
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This standard combines both APPA 1000 Part 1 and Part 2 into one publication.  Receive a 20% discount for purchasing the full standard.

Total Cost of Ownership (APPA TCO) brings a new strategy that allows financial administrators to have full knowledge of an investment: how the investment is operating, how the investment is performing, how much additional financial commitment will be needed throughout the life cycle of the investment, and when to best recapitalize the investment in the asset. The impacts of consistent or occasional noninvestment can also be analyzed for long-term overall impact.

APPA TCO assists an organization with three major asset decisions:

• New product, facilities, and infrastructure asset selection decisions
• Existing facilities and infrastructure asset renovation or removal decisions
• Short- and long-term financial planning, budget analysis, and reporting.

PDF, 194 pages, Item A783
$ 588.00 (Member Price: $ 294.00)
Date Published: 01/01/2020
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This standard builds on the work found in Total Cost of Ownership for Facilities Asset Management (TCO) – Part 1: Key Principles Total Cost of Ownership. The TCO formula and the interdependency and interrelatedness of each principle is critical to the success of TCO implementation.

TCO is a holistic approach that assists organizations by creating collaborative partnerships across an organization to join information, personnel, and resources to transform the facilities professional culture.  TCO rests on a framework that organizes the entire total cost of ownership of any asset. Successful implementation requires a TCO framework, to ensure all elements are included and used to make the best decisions for the asset management of objects, assets, facilities, and infrastructure.

TCO assists an organization with three major asset decisions:

• New product, facilities, and infrastructure asset selection decisions
• Existing facilities and infrastructure asset renovation or removal decisions
• Short- and long-term financial planning, budget analysis, and reporting.

PDF, 127 pages, ISBN 978-0-913359-10-5, Item A782
$ 420.00 (Member Price: $ 210.00)
Date Published: 08/02/2019
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How do you think outside the box? In other words, how do you approach thinking differently about the world around you and your institutional and organizational challenges? More importantly, how do you go beyond just thinking differently to actually seeing things differently?

This question is what drove the entire 2019 APPA Thought Leaders symposium as they explored the mechanics of innovation. They drew on the experience of experts in innovation and entrepreneurship and discussed ways to protect experimentation and creativity from institutional forces dedicated to the status quo. They practiced developing innovative strategies for addressing the challenges facing higher education. And they learned that creativity must be fostered and encouraged within an institution, by modeling the entrepreneurial mindset to instill a curiosity to innovate.

Download this publication for the key takeaways from this thorough and engaging report.

PDF, 32 pages, ISBN 978-1-890956-40-0, Item TLS19
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2019
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PDF, 89 pages, ISBN 978-1-890956-02-8, Item A780
$ 37.00 (Member Price: $ 27.00)
Date Published: 08/23/2018
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Softcover, 114 pages, ISBN 978-198749-1982, Item A779
$ 37.00 (Member Price: $ 27.00)
Date Published: 07/30/2018
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PDF, 48 pages, ISBN 978-0-913359-20-4, Item TLS18
$ 27.00 (Member Price: $ 0.00)
Date Published: 07/26/2018
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A compilation of all of the winners of APPA's annual  Effective and Innovative Practices Award from 2012 to 2017. Includes updates and the future outlook for the practices wherever possible, as we know that the  continuing story of these best practices is of great interest and importance.  Educational institutions can undergo technological, budgetary, and procedural  changes, and learning how the program or process had changed over time is of  great significance. An institution may have dealt with modifications,  improvements, or issues since the inception, and we sought to know it all — the  good, the great, the bad, and the ugly.

PDF, 84 pages, ISBN 978-0-913359-08-2, Item A778
$ 32.00 (Member Price: $ 26.00)
Date Published: 02/05/2018
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This standard establishes the foundational elements and structure required to implement the principles of Total Cost of Ownership (TCO).  TCO is a transparent, holistic, and efficient approach to asset management and resource allocation.  This standard outlines the process for owners and managers of built assets to produce the greatest possible return on investment and allows for effective use of limited resources.  This TCO l standard is designed for Owners, Financial Operators, and Facility Professionals.  This TCO standard has a focus on critical data elements needed to make well-timed, current, and predictive decisions.  This common framework would support forecasting investment needs, and simplify data decision requirements by supporting creation and utilization of standard data set, for purposes of maintaining a financially sustainable future for all asset investments.  This standard is comprised of two parts: (1) Key Principles (this document), and (2) Implementation (separate).  Making the TCO standard a part of the way your business and management process treats investments and asset management is an important step in the stewardship of any organization’s capital assets. NOTE: Part 2 – Implementation and Data Elements will be available as a National Standard sometime in early 2020.

PDF, 100 pages, ISBN 1-890956-97-X, Item A777
$ 315.00 (Member Price: $ 158.00)
Date Published: 12/19/2017
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Softcover, 128 pages, ISBN 978-1-68350-330-9, Item A776
$ 18.00 (Member Price: $ 15.00)
Date Published: 09/14/2017
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Softcover, 362 pages, ISBN 1-890956-96-1, Item A774
$ 147.00 (Member Price: $ 100.00)
Date Published: 09/12/2017
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 The 2017 Thought Leaders report focuses on Transforming Facilities to Achieve Student Success. Student success starts with retention and graduation, but it can expand to include factors from personal career goals to social responsibility. A key message from the report is that through strategic investment in their facilities, colleges and universities can support student success, position the campus for the future, and serve as good stewards of campus assets. The report also stresses that the process must reflect the mission and vision of the campus, thus making the greatest impact possible on the college or university’s goals.

All Thought Leaders reports are free, thanks to the generosity of sponsors Jacobs, and Johnson Controls.

PDF, 36 pages, ISBN 1-890956-98-8, Item TLS17
$ 27.00 (Member Price: $ 0.00)
Date Published: 08/16/2017
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Softcover, 192 pages, ISBN 1-890956-95-3, Item A773
$ 86.00 (Member Price: $ 70.00)
Date Published: 6/13/2017
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The reason why most management theories don’t work is because they don’t connect the dots. Instead, they focus on the activities of management: how to plan, organize, direct, staff, control, innovate, market, strategize, and lead. Instead, the goal of this book is to show you how to develop and combine three ingredients (products, processes and people) to create a high-performing organization.

Softcover, 168 pages, ISBN 1-8909856-91-0, Item A772
$ 48.00 (Member Price: $ 34.00)
Date Published: 07/07/2016
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Facilities Informatics is the intersection of facilities, information technology and management practices to achieve better facilities/operations. Facilities Informatics involves the application of information technology to facilitate the creation and subsequent use of facilities related data, information and knowledge. This Technical Report helps to characterize the nature of Facilities Informatics and the process on which an organization improves and matures its ability to gather, understand and apply data in decision making.

PDF, 16 pages, ISBN 1-890956-93-7, Item SC1
$ 0.00 (Member Price: $ 0.00)
Date Published: 06/30/2016
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The 2016 Thought Leaders symposium, supported in part by long-time sponsor Jacobs, focused on Remaking the Facilities Organization. The report makes the case for a customer-centric higher education facilities organization. Experts provide their insights on how a focus on the customer provides a framework for driving change. The benefits of a customer-centric focus include empowered employees, better alignment between the mission of the facilities organization and the mission of the institution, and improved stewardship of campus systems and resources. The report examines in detail how a customer-centric focus can be applied to the four major responsibilities of educational facilities organizations: 1) general administration and management; 2) operations and maintenance; 3) energy and utilities; and 4) facilities planning, design, and construction. The report defines goals within each of these areas and suggests strategies for facilities leaders to achieve them.

PDF, 39 pages, ISBN 1-890956-94-5, Item TLS16
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2016
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Produced in conjunction with APPA's Center for Facilities Research

Educational institutions that master new technologies will have an edge in the increasingly competitive higher education landscape.  They will better serve learners and support instructors, and they'll make smarter use of limited resources and advance the safety and sustainability of the institution.  APPA's 2015 Thought Leaders report discusses the factors related to integrating technology and the campus built environment; using technology to enhance critical campus functions; and integrating facilities management and information technology.

New technology will require new skills and new approaches to day-to-day tasks. The result will be a new campus for a new era, which will need to address the following needs:

• Restructuring the facilities management organization to effectively integrate new technology
• Crafting policies that enhance facilities/IT integration
• Creating successful facilities/IT integration
• Preparing the facilities professional of the future
• Imagining the IT/facilities integration of the future: where we are going

The report includes a contextual introduction, a comprehensive section on using technology to enhance key campus functions, questions for further discussion, a lengthy resource section, and a list of participants.  Sponsored in part by Jacobs.

PDF, 33 pages, ISBN 1-890956-89-9, Item TLS15
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2015
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Produced in conjunction with APPA's Center for Facilities Research

Effective and Innovative Practices for the Strategic Facilities Manager offers a generous sampling of practices and frameworks that can help you meet the challenges of today, as well as those in the foreseeable future.  Ever-tightening resources and pressures to work more efficiently and effectively call for a skill set that is able to assess the environment, advance new initiatives, and help organizations behave more proactively.  Written by seasoned professionals in facilities management and campus administration, the six parts and 16 chapters of this book weave themes of communication, collaboration, and delivering services in ways that align strategically with institutional goals.

Part 1: The Strategic Facilities Manager
Part 2: Customer Expectations
Part 3: Assessment
Part 4: Information Technology
Part 5: Prioritizing and Decision Making
Part 6: What's Next?

Softcover, 139 pages, ISBN 1-890956-83-X, Item A771
$ 60.00 (Member Price: $ 45.00)
Date Published: 07/01/2014
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Energy Efficiencies is an anthology of 15 chapters and an extensive resource list on topics related to campus energy management and conservation.  You'll find best practices, campus case studies, and research findings on topics such as green revolving funds and other funding strategies; ASHRAE 90.1; submetering your facility; site-recovery energy; water and sewer management; SmartGrid and microgrids; biomass heating; geothermal; and more.

Softcover, 69 pages, ISBN 1-890956-78-3, Item A770
$ 24.00 (Member Price: $ 16.00)
Date Published: 01/01/2014
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Critical Issues in Facilities Management Series

Environmental Sustainability is an anthology of 14 chapters and an extensive resource list on topics related to campus sustainability and environmental stewardship.  You'll find best practices, campus case studies, and research findings on topics such as integrating sustainability programs; the FM role in organizational sustainability; communications strategies; sustainability outreach programs; water management; geothermal; and more.

Softcover, 96 pages, ISBN 1-890956-77-5, Item A769
$ 24.00 (Member Price: $ 16.00)
Date Published: 01/01/2014
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Critical Issues in Facilities Management Series

The 2014 Thought Leaders symposium, sponsored in part by DTZ, a UGL company, and Jacobs, focused on the issues and challenges related to leveraging campus facility assets to achieve desired institutional outcomes.  More than three dozen higher education leaders--including presidents, provosts, business officers, consultants, association executives, and facilities professionals--participated in a facilitated discussion and work session to examine the gap between where higher education wants to be and where it actually finds itself.
Participants sought to identify the key characteristics of successful campuses, then looked at what institutions are actually achieving – the disagreeable reality of unsustainable funding models, unsuccessful students, and poorly utilized resources.  The report includes an executive summary, strategies for improving institutional outcomes, the top facilities strategies to support the college or university, a lengthy resource section, and a list of participants.

PDF, 45 pages, ISBN 1-890956-85-6, Item TLS14
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2014
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Note:

Produced in conjunction with APPA's Center for Facilities Research

The 2013 Thought Leaders symposium, sponsored in part by DTZ, a UGL company, and Jacobs, focused on the topic of the rising cost of higher education.  More than three dozen higher education leaders--including presidents, provosts, business officers, consultants, association executives, and facilities professionals--participated in a facilitated discussion and work session to identify, prioritize, and recommend solutions on the issues related to the cost of higher education.  The report includes an executive summary, the challenge of rising costs in higher education, colleges in crisis, the top issues in higher education facilities, a lengthy resource list, and a list of participants.

PDF, 40 pages, ISBN 1-890956-74-0, Item TLS13
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2013
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Note:

Produced in conjunction with APPA's Center for Facilities Research (CFaR)

Fully revised and updated from the classic best-seller of 2000, Benchmarking & Organizational Change will assist in integrating the technical, human, and economic aspects of an organization in order to optimize your business and planning results.  Author Mo Qayoumi, president of San Jose State University, helps organizations embrace rapid and perpetual change and practice the principles of effective benchmarking.

Benchmarking will achieve the following for your organization:

• stimulate creativity across the enterprise
• minimize or eliminate complacency and the superficial mindset
• expand horizons beyond your industry
• enhance sensitivity to external factors
• align your business strategies to action plans
• create an ongoing sense of urgency to remain competitive and, possibly, outpace your competition

Softcover, 81 pages, ISBN 1-890956-63-5, Item A768
$ 24.00 (Member Price: $ 17.00)
Date Published: 04/01/2012
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Facilities committees help shape the physical character of their institutions by ensuring that their campuses are functional, attractive, and well maintained. Author Harvey H. Kaiser explains how facilities committees can help develop effective facilities policies and practices and ensure that the necessary infrastructure is in place for academic, residential, extracurricular, and co-curricular programs and services.  Includes chapters on the purpose and role of the committee, responsibilities, composition, and tips for effective facilities committees.  Published as part of AGB's Effective Committee Series.

Softcover, 48 pages, ISBN 978-0-926508-14-9, Item F341
$ 13.50 (Member Price: $ 10.50)
Date Published: 01/01/2012
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Published by the Association of Governing Boards

The 2012 Thought Leaders Symposium, sponsored in part by DTZ, a UGL company, and Jacobs, identified major issues, trends, and recommendations related to the focused topic of space management and utilization in higher education.  The report includes an executive summary, aspects of space allocation and management, opportunities and implications for improved space management, references and resources, and the top space management issues for higher education:

• Align space management to the mission of the institution
• Make space one of the top assets of the institution
• Change the culture of space
• Develop effective policies, processes, and organizational structures to manage space
• Implement a space inventory system to understand resources and identify needs
• Address space utilization by assembling credible data and adopting best practices

PDF, 33 pages, ISBN 1-890956-72-4, Item TLS12
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2012
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Note:

Produced in conjunction with APPA's Center for Facilities Research (CFaR)

The 2011 Thought Leaders Symposium, sponsored in part by UGL Services and Jacobs, identified major issues confronting higher education (both current and projected), and identified the top critical facilities issues affecting the campus environment:

1. Establish a culture of innovation and collaboration;
2. Improve productivity with level or decreasing resources;
3. Leverage technology to improve decision making;
4. Align IT and facilities;
5. Create a new budget model for IT and facilities;
6. Confront shifting workforce demographics;
7. Increase the flexibility of the workforce;
8. Make smart decisions about outsourcing;
9. Improve emergency preparedness; and
10. Manage the existing built environment.

PDF, 49 pages, ISBN 1-890956-69-4, Item TLS11
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2011
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Note:

Produced in conjunction with APPA's Center for Facilities Research (CFaR)

This book presents a bold approach for planning capital investments from a strategic and long-range perspective. The authors combine their extensive higher education experience and expertise to improve capital planning and decision-making and to make a case for a new model that seeks to balance idealism with pragmatism. They define stewardship principles necessary to create and sustain a physical plant that is responsive to institutional strategies and functions, that remains attractive to faculty and students, and optimizes available resources. Fully illustrated with 59 figures.  Includes extensive resource list.

Softcover, 172 pages, ISBN 1-890956-55-4, Item A763
$ 79.00 (Member Price: $ 53.00)
Date Published: 01/01/2010
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Presented by APPA's Center for Facilities Research (CFaR)

The 2010 Thought Leaders Symposium, sponsored in part by UGL Services, identified major issues confronting higher education (both current and projected), and further identified the top critical facilities issues. The results are wide-ranging and reflect the multiplicity of challenges facing higher education and the built environment:

1. Crafting an integrated strategic plan;
2. Achieving financial sustainability;
3. Creating change agents in facilities;
4. Addressing regulatory compliance;
5. Facing the challenge of changing demographics;
6. Creating an environmentally sustainable and energy efficient campus;
7. Managing the impact of technology; and
8. Addressing campus safety and security.

PDF, 42 pages, ISBN 1-890956-60-0, Item TLS10
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2010
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Produced in conjunction with APPA's Center for Facilities Research (CFaR)

As more institutions respond to the American College & University Presidents Climate Commitment, or are otherwise responsible for campus environmental stewardship, this implementation guide gives educational facilities professionals a practical framework for moving forward in their unique role within this process. The intent is to help facilities managers maximize their specific contributions and share their expertise and knowledge while working in tandem with other campus stakeholders to meet their institutions’ goals of carbon neutrality and reduced greenhouse gas emissions. Generously sponsored and supported by AEI, Affiliated Engineers Inc.

PDF, 30 pages, ISBN 1-890956-48-1, Item PDF-03
$ 0.00 (Member Price: $ 0.00)
Date Published: 01/01/2009
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An APPA Thought Leaders Report, produced under the auspices of the Center for Facilities Research (CFaR)

Facility Management Shared Services: The Balance Between In-House Services and Outsourcing focuses on the symbiotic and collaborative relationships and partnerships are working with outsourced contracted services. This book will help to:

• better define a shared service model between in-house and outsourced facility services;
• increase understanding of how to optimize the value of shared services; and
• forecast future outsourcing trends based on current practices. Includes interviews with facilities professionals using both in-house services and outsourcing, research findings, recommendations, and questionnaires to use in gauging the needs of your own facility.

PDF, 64 pages, ISBN 1-890956-51-1, Item PDF-04
$ 48.00 (Member Price: $ 31.00)
Date Published: 01/01/2009
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The 2009 Thought Leaders Symposium, sponsored in part by Haley & Aldrich, Inc., and with sponsorship assistance from Delta Controls, focused on the specific topics of environmental sustainability and energy, as seen through the prism of the economy. Included are resources and discussions on the identified top ten critical facilities issues:
1. Adjusting to the new sustainability reality
2. Developing an institutional vision of sustainability
3. Creating a leadership role in addressing sustainability
4. Confronting economic challenges
5. Fixing broken budget models
6. Managing rising energy costs and energy volatility
7. Engaging the campus to address energy challenges
8. Managing space
9. Prioritizing renewal needs
10. Meeting the challenges of workforce development

PDF, 42 pages, ISBN 1-890956-56-2, Item TLS09
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2009
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Produced in conjunction with APPA's Center for Facilities Research (CFaR)

This national study of college students determined there is a correlation between the cleanliness of a school’s facilities and students’ academic achievement. Conducted through the Center for Facilities Research (CFaR) at APPA – the association promoting leadership in educational facilities – and co-sponsored by ISSA, the study was based around the five levels of clean identified in APPA’s Custodial Staffing Guidelines for Educational Facilities. Of the 1481 students polled, 88 percent reported that the lack of cleanliness becomes a distraction at APPA Level 3 (Casual Inattention) and Level 4 (Moderate Dinginess). Eighty-four percent reported that they desire APPA Level 1 (Orderly Spotlessness) or Level 2 (Ordinary Tidiness) standard of cleanliness to create a good learning environment. Cleanliness ranked as the fourth most important building element to impact the students’ personal learning.

PDF, 144 pages, ISBN 1-890956-58-9, Item PDF-02
$ 32.00 (Member Price: $ 0.00)
Date Published: 01/01/2008
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Presented by APPA's Center for Facilities Research (CFaR) & ISSA

Two of the most important issues facing higher education in the next decade are changing demographics and growing demands for accountability. Demographic shifts will affect both the student population and the workforce, and universities need to respond to the demands of new generations and ethnic groups. At the same time, the call for accountability in higher education only continues to grow.  This is the report of APPA's third annual Thought Leaders symposium, sponsored in part by Jacobs.

PDF, 31 pages, ISBN 1-890956-49-X, Item TLS08
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2008
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Produced in conjunction with APPA's Center for Facilities Research (CFaR)

Primary author Rodney Rose presents the oft-neglected considerations for the hidden costs and long-term management and maintenance of a facility built with donated money. Focusing on the concepts of Total Cost of Ownership (TCO), "Buildings…" is a timely, must-have tool for all educational facilities managers and other top university administrators.  Fully illustrated with 25 figures.  Research led by Douglas K. Christensen, APPA Fellow & Past APPA President, Rodney Rose, and Terry W. Ruprecht.

Softcover, 94 pages, ISBN 1-890956-38-4, Item A758
$ 69.00 (Member Price: $ 53.00)
Date Published: 01/01/2007
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A publication of the Center for Facilities Research (CFaR)

Leadership in Educational Facilities Administration examines leadership styles, types of people in an organization, and the importance of mission and vision statements. Woven throughout the book is a detailed account of Ahoy’s use of the latest in performance improvement methodologies—including Baldrige and Six Sigma—to streamline operations and satisfy customers.  Written by Past APPA President Chris Ahoy.

Softcover, 234 pages, ISBN 1-890956-41-4, Item A759
$ 26.50 (Member Price: $ 18.50)
Date Published: 01/01/2007
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The 2007 Thought Leaders Symposium, sponsored by Carter & Burgess, Inc., with sponsorship assistance from IBM, focused on evolving technology, changing stakeholder expectations, and the impact of competition on both those drivers of change. The report includes the top critical facilities issues.

PDF, 36 pages, ISBN 1-890956-44-9, Item TLS07
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2007
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Produced in conjunction with APPA's Center for Facilities Research (CFaR)

Colleges and universities are saving money and even making money with renewable energy, which includes solar, wind, biomass, geothermal, and hydropower. They can either build a renewable energy project on or near campus, or they can buy renewable electricity generated by others through a local utility or other supplier. This book examines both approaches and explains how and why growing numbers of higher education institutions are powered by renewable energy. It provides guidance on how to consider the various technologies, ownership options, relationships with utilities, and financial strategies.

Softcover, 153 pages, ISBN 13-978-1-56972-036-3, Item A756
$ 32.00 (Member Price: $ 21.00)
Date Published: 01/01/2006
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A joint publication of NACUBO, APPA, and SCUP

Downloadable file. In the most comprehensive study to date, the authors collected data from more than 16,000 college students from 46 institutions in the U.S. and Canada. They found a distinct, important relationship between student satisfaction, choice of institution, and the condition of facilities.

PDF, 93 pages, ISBN 1-890956-40-6, Item CFaR-1
$ 48.00 (Member Price: $ 24.00)
Date Published: 01/01/2006
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Significantly updates a study done in the 1980s by the Carnegie Foundation for the Advancement of Teaching, which found that 62% of students surveyed indicated that the factor that most influenced their college or university decision during their campus visit was the appearance of the buildings and grounds.

This report stems from APPA's first annual Thought Leaders summit, sponsored by Carter & Burgess, Inc.  A group of 21 educational leaders identified seven trends affecting higher education's future and report on the Top Critical Facilities Issues.

PDF, 26 pages, ISBN 1-890956-39-2, Item TLS06
$ 27.00 (Member Price: $ 0.00)
Date Published: 01/01/2006
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Produced in conjunction with APPA's Center for Facilities Research (CFaR)

Customer service means different things to different people. On an educational campus, facilities officers deal with myriad constituent groups, including faculty, staff, students, parents, and members of the community. This book, written by well-known experts in the educational facilities profession, offers plenty of tips and insights into making the customer connection.

PDF, 134 pages, ISBN 1-890956-31-7, Item A752
$ 37.00 (Member Price: $ 21.00)
Date Published: 01/02/2005
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The campus and facilities of a college should be managed using the same principles as any other investment in an institution's financial portfolio. Stemming from the APPA/NACUBO Institute for Facilities Finance, this book addresses the totality of managing the facilities investment of an educational institution. Jointly published by APPA & the National Association of College & University Business Officers; supported in part by Sodexo USA.

PDF, 148 pages, ISBN 1-890956-27-9, Item A747
$ 42.00 (Member Price: $ 21.00)
Date Published: 01/01/2003
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A PDF file will be sent to your e-mail address.

Written by professionals with years of architecture, engineering, building management, and commissioning expertise, this book will help you understand and organize the entire PD&C process. Chapters cover pre-design planning, architect/facilities manager conflicts, building costs, timing and schedules, partnering and team building, commissioning, and more.

Softcover, 128 pages, ISBN 1-890956-22-8, Item A742
$ 21.00 (Member Price: $ 13.50)
Date Published: 01/01/2002
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Guckert is dean of the PD&C track at APPA's Institute for Facilities Management.

A collection of 50 essays and articles written for Facilities Manager magazine and several regional and departmental newsletters. Author Val Peterson is a Past APPA President who worked as a facilities professional for more than 30 years. These short pieces each touch on an important aspect of communication for your personal and professional life. Major sections include Communication is the Key, The Key to Customer Service, Key Tips for Facilities Professionals, The Key to Leadership and Change, and The Key to Survival: Humor. Peterson's articles are interesting, funny, and most importantly, useful.

Softcover, 183 pages, ISBN 1-890956-1, Item A739
$ 22.50 (Member Price: $ 11.50)
Date Published: 01/05/2001
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In April 1998 a powerful conference brought together representatives from the public universities of New Mexico to discuss the serious problem of capital renewal and deferred maintenance of the state's campus facilities. Speakers included Harvey Kaiser, Doug Christensen, Chris Christofferson, Ron Hicks, John Bruning, Wayne Leroy, and Val Peterson, as well as representatives of New Mexico's Commission on Higher Education and other organizations. Author Rod Rose has summarized the valuable presentations and insights garnered at the New Mexico Higher Education Symposium on CRDM, which are easily applicable to other states or systems. The book first establishes the context which led to this gathering of experts, then provides a set of common vocabulary from which to speak. Several planning models are presented and various financing options discussed. Included are policy and funding implications, lessons learned, and approaches for future collaborations at the state and national levels.

PDF, 53 pages, ISBN 1-890956-11-2, Item A730
$ 32.00 (Member Price: $ 16.00)
Date Published: 01/02/1999
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Provides decision-makers with practical information on how to work with outside contractors in the facilities area. Topics include make-or-buy competitive procurement, partnering for successful service contracting, moving from contracted to in-house operations, and case studies on painting, custodial, and grounds. The authors provide sample specs and contracts and offer real-world advice on the opportunities and pitfalls of privatization.

PDF, 178 pages, ISBN 0-913359-82-3, Item A690
$ 37.00 (Member Price: $ 19.00)
Date Published: 01/02/1994
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This classic handbook guides you step-by-step through all phases of your own facilities condition inspection and helps you assess the functional performance of your buildings and infrastructure. In addition, the book will help you quantify maintenance deficiences, summarize inspection results, and present the audit findings for improved funding for capital renewal.

PDF, 102 pages, ISBN 0-913359-71-8, Item A680
$ 48.00 (Member Price: $ 32.00)
Date Published: 01/01/1993
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Revised edition of the author's Facilities Audit Workbook.

Offers an objective framework for deciding how best to operate any campus function. The book emphasizes the questions administrators should ask and the analysis they should perform to determine whether self-operation, contract management, or some combination will offer the best opportunities for meeting the institution's goals and objectives.

Softcover, 87 pages, ISBN 0-913359-73-4, Item A681
$ 26.50 (Member Price: $ 13.50)
Date Published: 01/01/1993
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Published by APPA for the Council of Higher Education Management Associations (CHEMA)

The objective of this book is to provide information that will help a reader understand the qualities that make people leaders, and then teach basic leadership skills that can be applied in the work place. The emphasis is on women and the book addresses unique challenges and opportunities women leaders face. (Crisp Publication)

Softcover, 66 pages, ISBN 1-56052-325-5, Item C363
$ 15.00 (Member Price: $ 9.50)
Date Published: 01/01/1989
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Provides the reader with discussions of why master planning is important, the types of master planning, and the ways to implement a successful effort. You will also learn how to prepare to do a master plan, determine objectives and who to involve, administer all aspects of the plan, and select master planning consultants.

PDF, 112 pages, ISBN 0-913359-85-8, Item A694
$ 42.00 (Member Price: $ 21.00)
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Downloadable PDF

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