Creating a Service Culture: Making the Customer Connection [PDF]

Customer service means different things to different people. On an educational campus, facilities officers deal with myriad constituent groups, including faculty, staff, students, parents, and members of the community. This book, written by well-known experts in the educational facilities profession, offers plenty of tips and insights into making the customer connection.

Topics include:

• Great Relationships = Great Customer Service
• Quality Measurement in a Facilities Management Environment
• Innovative Customer Service Practices
• Customer Focus & Technology
• Enhancing Customer Service and Advancing Diversity
• Achieving Customer-Centered Facilities Maintenance
• Maintaining Employee Health and Safety
• and much more