Facilities Manager Magazine

Current Issue: May/June 2017
Volume 33, Number 3
Customer Service

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Features

Customer Service and Facilities Management
by Mark Crawford

Servicescape in Campus Facilities
by Jason Farrell

Case Studies in Customer Service
by Steve Glazner

Space Planning as a Catalyst for Developing a Culture of Change
by Kathy Richards; Jim Thams

Columns

From the Editor
Many Educational Opportunities to Experience in San Francisco
by Steve Glazner

Facilities Digest
by Anita Dosik

Executive Summary
Strategies for Increasing Awareness and Improving the Ethical Climate: A Primer
by E. Lander Medlin

From the APPA Board
Reflection on an Honor
by Paul Wuebold

Membership Matters
Getting the Most Out of Meeting Your Business Partners at the Hall of Resources
by Daniel Barlup

Code Talkers
The Inevitability of Flammable Refrigerants
by David L. Handwork

Perspective
The Three Rs: Recruitment, Retention, Reward
by Randy Culver

Facility Asset Management
Ten Tips to Stretch Your Fleet Budget
by Bill Dakuras

Knowledge Builders
Today’s World is Volatile, Unpredictable, Complex, and Ambiguous (Why You Should Get Your CEFP Certification)
by John R. Ferris

The Bookshelf
by Theodore J. Weidner

New Products
by Gerry Van Treeck

Index of Advertisers
by Various