Facilities Manager Magazine

Current Issue: July/August 2002
Volume 18, Number 4
APPA's Educational Facilities Leadership Forum

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Features

FINANCIAL STEWARDSHIP
Trends and Opportunities
by Brenda Norman Albright

INTERNAL PROCESSES
What Will Facilities Professionals Need to Know?
by Jeffery L. Campbell

INNOVATION & LEARNING
Value Through Innovation
by Deb Naughton

CUSTOMER SERVICE
Providing High Quality Service to Your Campus Customers?
by Dean Kazoleas

KNOWLEDGE MANAGEMENT
Transforming Information into Knowledge
by Paul Meyer

TECHNOLOGY MANAGEMENT
Emerging Building Technologies: Open Systems
by Ron Bernstein

Departmental Reengineering Improves Service at Miami-Dade Community College
by Alfredo Menendez

You Call, We Haul: Suport Service at SMSU
by Thomas Lee

Implementation of Total Asset Management at the University of Tasmania
by Matt Smith

Columns

APPA News
APPA Annual Report 2002

Membership Matters
Looking for value?
by Don Briselden

Executive Summary
The Value of Co-locating APPA's Forum with NACUBO in 2003
by Lander Medlin

Field Notes
The "Nutrional Value" of the Outdoor Environment
by James E. Christenson

Facility Asset Management
The Shared Language of Business Officers and Facility Managers
by Matt Adams

The Bookshelf
-Innovation in Student Service, Planning for Models Blending High Touch/High Tech
by Book Review Editor: Theodore J. Weidner, Ph.D., P.E., AIA