APPA Library

"The Enemies of Trust"
Author: Galford, Robert and Anne Seibold Drapeau
Published In: Facilities Manager
Date: March/April 2003

Reprinted from the Harvard Business Review (and excerpted from a book by the same title). Discusses three types of trust within an organization: strategic trust, personal trust, and organizational trust. Stresses the necessity of protecting trustworthiness from its enemies because trust takes years to build but can suffer serious damage in a moment. Describes trust's enemies, trust in times of crises, and ways to rebuild trust when it's been breached.

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