APPA Library

"Partnering with the Commerce School to Improve Facilities Services"
Author: Klingel, Jay W.
Published In: Facilities Manager
Date: July/August 1997

Provides case study of how the facilities management department at the University of Virginia worked with graduate students in the Commerce School's Business Process Reengineering course who were given the assignment to evaluate and make recommendations on the department's basic method of facilities maintenance service delivery. Describes course description, steps taken to work with the students and provide them with the necessary information, the review process, and recommendations re zone versus centralized systems.

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