"Putting the BAM! in SAM"
Author: Harkenrider, Tom
Published In: Facilities Manager
Date: July/August 2000
Presents case studies of how several institutions have benefitted from using the information provided by the Balanced Scorecard and Malcolm Baldrige National Quality Award to conduct self-assessments, one of the primary objectives of SAM. Discusses University of Southern California, Emory University, and Soka University of America. Includes a table listing the seven quality categories.
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