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"It Takes a Revolution--A Case Study of Facilities Service Improvements at UCSB"
Author: Gonzales, David
Published In: Facilities Manager
Date: July/August 2000

Reports on impact of 1996 negative report by APPA Facilities Management Evaluation Program of the Facilities Maintenance and Operations department at the University of California, Santa Barbara.  Describes how campus turned their operations around, including landscape improvements, positive changes in morale and productivity, PM Plus team, initiation of maintenance zones, creation of work teams, and the process of change.

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