Skip to Main Content Skip to Footer

APPA Library

"SAM In a Nutshell"
Author: Givens, Larry R.
Published In: Facilities Manager
Date: March/April 2000

APPA's Strategic assessment Model is a continuous improvement tool that enables the facilities professional to assess an organization's financial performance, the effectiveness of its primary processes, the readiness of employees to embrace challenges, and its ability to delight customers.  Explains what SAM is and how to use it, stresses the importance of continuous improvement, and discusses the Malcolm Baldrige Quality Program and the Balanced Scorecard, two models useful for utlizing SAM.  A table outlines SAM's performance indicators and criteria for its quality levels.



Share this page. You can e-mail this description and a link to this page to any valid e-mail address.

Send this page to this email address:
(You can enter more than one email address separated by commas.)
Add your own message:
Your Name:

Return to Search Page