"SAM In a Nutshell"
Author: Givens, Larry R.
Published In: Facilities Manager
Date: March/April 2000
APPA's Strategic assessment Model is a continuous improvement tool that enables the facilities professional to assess an organization's financial performance, the effectiveness of its primary processes, the readiness of employees to embrace challenges, and its ability to delight customers. Explains what SAM is and how to use it, stresses the importance of continuous improvement, and discusses the Malcolm Baldrige Quality Program and the Balanced Scorecard, two models useful for utlizing SAM. A table outlines SAM's performance indicators and criteria for its quality levels.
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