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APPA Library

"Assessment and Continuous Improvement"
Author: Cain, David A., and Douglas K. Christensen
Published In: Facilities Manager
Date: January/February 2000

Assessment is not an end in and of itself, but rather a strategic tool for continuous improvement.  Defines assessment and continuous improvement, role of leadership in these activities, and their relationship to APPA's Strategic Assessment Model (SAM).



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