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"Understanding and Improving FM Performance Using APPA’s FPI Data"
Author: Duane G. Hickling
Published In: Facilities Manager
Date: July/August 2019

It isn’t enough to control costs and provide value. The author discusses the “third generation” of FM performance measurement and explains how the Facilities Performance Indicators help facilities managers to strategize and communicate more creative solutions with institutional leadership.

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Understanding and Improving FM Performance Using APPA’s FPI Data (PDF Format)

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