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APPA Library

"Establishing Values with Pride"
Author: Saltonstall, Robert Jr.
Published In: Facilities Manager
Date: Winter 1985

Examines how Harvard University's Facilities Maintenance Department reinforced and communicated basic core values after a major reorganization.  Describes reorganization (including organization charts), the use and adaptation of Zenger-Miller's Toward Excellence management development program to accomplish attitudinal change, difficulties encountered, and benefits and accomplishments.



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