APPA Library

"Consistent and Clutch"
Author: Whitefield, Joe
Published In: Facilities Manager
Date: May/June 2011

Striving to be more consistent by sharpening our anticipation, communication, and management skills. When the demands for our services and the events of the day are more sporadic, we should strive for a method of service delivery that is more responsive than reactive and can be appreciated for its timing and “clutch-ness.” Coin Toss column.

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