APPA Library

"[Book Review] The 11 Laws of Likability: Relationship Networking … Because People Do Business with People They Like, by Michelle Tillis Lederman"
Author: Weidner, Theodore J.
Published In: Facilities Manager
Date: January/February 2013

The author recognizes that one cannot be all things to all people (or customers). Rather, there are some innate characteristics each of us has, and there are opportunities for us to leverage them on our own or with others. The Bookshelf column.

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