"Enhancements Made to FPI Survey"
Author: Glazner, Steve
Published In: Facilities Manager
Date: September/October 2007
From the Editor column. Reports that APPA's Information and Research Committee have made enhancements to increase participation and improve the value of the 2006-07 Facilities Performance Indicators Survey. The FPI Survey is conducted annually, from late August to early November, with the resulting web-based FPI report published the following February. The questions and modules have been reduced, clarified, and logically tied to the four components of a balanced scorecard: financial measures, internal processes, innovation and learning, and customer satisfaction. Reviews additional enhancements and encourages participation.
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