"Are You Sitting on the Fence?"
Author: Kinnaman, Maggie
Published In: Facilities Manager
Date: March/April 2007
Knowlege Builders column. Reports that APPA recently completed its Facilities Performance Indicators survey cycle for fiscal year 2005-06. Reviews what is included in the web-based FPI reports, a synthesis of the Strategic Assessment Model and the Comparative Costs and Staffing Survey, using the Balanced Scorecard format. Describes the value of this information, particularly as it relates to customer service and stewardship. Includes reference list.
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