"2006 Effective and Innovative Practices Award Winners Show Imagination and Practical Solutions / Georgia Institute of Technology: Building Services Customer Achievement Program Award"
Author: LIttle, Tommy
Published In: Facilities Manager
Date: September/October 2006
The Building Services Customer Achievement Program Award was designed to improve customer service, foster teamwork, create an employee incentive program, improve communications, and correct deficiencies before they become problems. Every four months the Building Services Department sends out a customer evaluation form to the campus community requesting their assessment of the custodial services provided to their building. Employees in the zone earning the highest rating receive a plaque to be displayed in the Building Services building and are treated to a catered meal. Discusses this award-winning program's institutional benefits, characteristics and qualities, how it can be used by others, and management commitment and employee involvement. Includes a graph showing an example of the evaluation results.
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