APPA Library

"Staying on the Quality Path"
Author: Ramakka, Vicky
Published In: Facilities Manager
Date: March/April 2006

Perspective column. Discusses the environment at San Juan College in which the physical plant crew receives a standing vocation at the president's convocation each fall. Credits the academic community's respect of the physical plant department to the management skills and service attitude of physical plant director Steve Biernacki. Describes Biernacki's management techniques of proactive maintenance, continuous process improvement, and employee participation.

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