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"Creating a Responsive Work Environment"
Author: Christenson, James E.
Published In: Facilities Manager
Date: November/December 2002

There is still much a facilities officer can do within legislative and administrative boundaries to make it a pleasure to come to work and a delight to be a customer of the facilities organization.  Discusses new criterion related to shared values that has been added under leadership to the Facilities Management Evaluation Program.  Describes principles underlying organization's values and how to convert these into shared values. 

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