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"Reflections on the Forum--Rising to the Challenge"
Author: Medlin, E. Lander
Published In: Facilities Manager
Date: September/October 2002

Executive Summary column by APPA's Executive Vice President.  Reviews 2002 Phoenix Forum and its six perspectives: customer service, innovation and learning, internal process management, financial stewardship, technology management, and knowledge management.  Discusses Daniel Pink's keynote address on dramatic changes in workplace today.

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