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"I Don't Receive Complaints Today"
Author: Gossett, Elaine
Published In: Facilities Manager
Date: November/December 2001

To move to an in-house management team, Emory University Custodial Department (now Building Services) instituted training, emphasizing teamwork, cooperation, and interdependence.  Covers agenda and specifics of training workshop on teamwork, using TEAM EXCELLENCE materials. 

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