APPA Library

"Cultural Change and a Balanced Scorecard: Does Your Organization Measure Up?"
Author: McAlary, Chris K.
Published In: Facilities Manager
Date: May/June 2001

The balanced scorecard approach reduces the dangers of over-dependence on "lagging" financial results by ensuring that companies take regular measurements of their customer base, internal business processes, and levels of internal learning and growth as strategic objectives are pursued. Explains how this approach provides information necessary to confront outsourcing option. Describes balanced scorecard measurements, design and implementation, and benefits. Includes resource list.

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