"To Outsource or Reengineer? The Case of the Campus Motor Pool"
Author: Jefferies, Chris
Published In: Facilities Manager
Date: October 1996
Case study of the decision to reengineer rather than outsouce the University of Oklahoma's motor pool. Emphasizes the decision was more complex than a straightforward financial decision, including, among other things, campus politics, policy dynamics, and organizational processes. Describes efforts to benchmark motor pool performance, trustees' interest in outsourcing, and analysis of case study.
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