"Combating Age-Old Stereotypes"
Author: Peterson, H. Val
Published In: Facilities Manager
Date: October 1996
Focus on Management column. Discusses negative perceptions that sometimes follow maintenance people. Describes how this stereotype persists because customers rarely see the more complicated maintenance functions that require well-trained staff to use sophisticated equipment and work to reduce operating expenses. Suggests emphasizing customer services, sharing maintenance successes, and dressing professionally as ways to combat stereotypes.
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