APPA Library

"Combating Age-Old Stereotypes"
Author: Peterson, H. Val
Published In: Facilities Manager
Date: October 1996

Focus on Management column. Discusses negative perceptions that sometimes follow maintenance people. Describes how this stereotype persists because customers rarely see the more complicated maintenance functions that require well-trained staff to use sophisticated equipment and work to reduce operating expenses. Suggests emphasizing customer services, sharing maintenance successes, and dressing professionally as ways to combat stereotypes.

For a downloadable PDF of this article please search the APPA archives

Share this page. You can e-mail this description and a link to this page to any valid e-mail address.

Return to Search Page

Send this page to this email address:	(You can enter more than one email address separated by commas.)
Add your own message:
Your Name: