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"Redefining the Facilities Organization with APPA's Help"
Author: Leroy, Wayne E.
Published In: Facilities Manager
Date: January 1996

Executive Summary column by APPA's executive vice president. Focuses on baseline information, customer awareness, and leadership action as three areas that have importance in redefining the facilities organization.  Discusses how APPA books can help, including Facilities Audit Workbook, The Decaying American Campus, and Comparative Costs and Staffing Report for College and University Facilities.  Describes 3-level customer awareness program that combines customer service, customer satisfaction, and customer sovereignty.



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