"Benchmarking: Old Technique, New Frontier"
Author: Smith, Bertram D. Jr.
Published In: Facilities Manager
Date: Spring 1995
Benchmarking is an historic technique that uses an established reference point as the basis from which measurements can be taken to evaluate a given condition. Provides background on benchmarking and covers its basics and principles; and relationship to total quality management, business process engineering, and activity-based costing. Describes the APPA benchmarking initiative and Facilities Improvement Model. Includes benchmark performance indicator matrix and other figures.
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