APPA Library

"Construction from the Inside Out: UAB's Successful In-House Organization"
Author: Baker, Brooks H. III, and Hope Duncan Hammonds
Published In: Facilities Manager
Date: March/April 2001

Reports on the success of the three-year-old Design Build Services Department at the University of Alabama at Birmingham, which has had a tremendous demand for construction and renovation to support rapid growth and changing needs. Discusses the evolution of the in-house construction group from buildings and alterations to minor construction department to design build services. Describes departmental structure, projects undertaken, improvements in customer satisfaction and volume, and keys to achieving outstanding results, focusing on customer service. Figures include organizational chart and graph demonstrating improved customer satisfaction.

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