APPA Library

"Learning from Success & Failure in Quality Management"
Author: Petillo, J.T.
Published In: Facilities Manager
Date: Fall 1993

Taken from author's keynote address at APPA's 1993 Annual Meeting in St. Louis. Discusses his work as president of Qualtec Quality Services, a Florida Power Light Group company and application of total quality management through their Quality Improvement Program. Discusses its basic components and principles and its implementation. Explains how the company has now gone beyond TQM to "the graduate phase" of management.

For a downloadable PDF of this article please search the APPA archives

Share this page. You can e-mail this description and a link to this page to any valid e-mail address.

Return to Search Page

Send this page to this email address:	(You can enter more than one email address separated by commas.)
Add your own message:
Your Name: