APPA Library

"Supervisor's Toolkit: Nuts & Bolts of Facilities Supervision"
Author: Glasscock, Wallace E.
Published In: Facilities Manager
Date: May/June 2003

Describes APPA's front-line supervisor's management and development training program, which was designed with input and survey results from APPA members. The full week training program covers what supervision is, communication, motivation, customer service, and leadership. Members may send a potential trainer to APPA's Facilitator Skills Enhancement Course for certification, lease the program, and run it inhouse. Lists members of APPA's Supervisor's Toolkit Committee.

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