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APPA Library

"Please Understand Me!"
Author: Christenson, James E.
Published In: Facilities Manager
Date: March/April 2003

Discusses various literary and management books that have documented what it is like to walk in someone else's shoes.  Emphasizes that we cannot understand fully what our customer, president, staff member, or supplier needs until we experience what they experience.  Describes the application of this concept to facilities management.



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