Facilities Manager Magazine

Current Issue: July/August 1997
Volume 13, Number 4
World-Class Service: Discover the Magic

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Features

How Valuable Are We to Our Customers?
by Robert M. Casagrande

Partnering with the Commerce School to Improve Facilities Services
by Jay W. Klingel

Refurbished Buses Drive MSU to Huge Savings
by Gene Garrison

Statistical Process Control and its Role in Process Improvement
by Edgar C. Ray

Designing Quality Service: The Service Excellence Model
by Michael A. Ellicott & Rodney J. Conard PhD

Transforming the Cleaning Paradigm
by Cary Buckley & David Peterson, CFM

Columns

The Bookshelf
Reviewed in This Issue
by Book review editor: John M. Casey, P.E