Facilities Manager Magazine

Current Issue: Summer 1994
Volume 10, Number 3
Serving the Campus Facilities Customer

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Features

Quality Customer Service
by Roger E. Rowe

Assessing Customer Expectations
by Wilma Mpelo/Paul J. Schneller/William g. Suter

Quality Planning + Employee Involvement Enhance Customer Satisfaction
by Esther M. Geiermann

On Becoming A More Student-Centered Campus
by David E. Hollowell

The Total Facilities Management System: Using Information Technology To Provide Quality Service
by William J. Stauff & Fred Rembold

The Role of Electronic Mail in Customer Communication
by Donna Schliewe

Quality Service Through Employee-Defined Performance Management
by Laura J. Davis & Michael L. Hagler

Applying New Tools to Project Management
by Boone Hellman, AIA

Columns

From the Editor
by Steve Glazner

APPA News
by Stephnie Gretchen

Capital Notes
Capitol Notes
by Barbara Hirsch

Focus on Management
by H. Val Peterson

Data Base Update
Database Updates
by Howard Millman

Coming Events

Index of Advertisers