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Translate "Appendix B: The Benchmarking Process"
Author: Qayoumi, Mohammad H.
Published In: Benchmarking and Organizational Change
Date: 2000
To identify what needs to be benchmarked, it is important to concentrate on a few areas. Benchmarking is not collecting a set of numbers or the act of copying others. Outlines basics of continuous improvement, steps for developing a measurement process, and the benchmark process. A more detailed ten-step benchmarking process is presented in Appendix C.
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