"Chapter 3: Critical Factors for Benchmarking Success"
Author: Qayoumi, Mohammad H.
Published In: Benchmarking and Organizational Change
Date: 2000
Outlines the factors which play a pivotal role in the success of a benchmarking project and the pitfalls that lead to delays and higher costs, such as poor definition of project scope and the need to find a world-class partner.
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