"Chapter 3: Communication"
Author: Bogard, Edward C.
Published In: Facilities Management: A Manual for Plant Administration, second edition
Discusses methods of communication, both internal--with the physical plant department staff--and external--with the organizations served by the physical plant staff. Describes communication principles, relationship between communication and public relations, developing communications plan, various audiences, specific external communication tools (service guide, notices, reports, and publications), and internal communication tools (council, meetings, suggestion program, newsletter). Figures include services questionnaire and sample publications.
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