APPA Library

"The Art of Braiding Human Relationships with Processes"
Author: Lindsay Wagner
Date: January/February 2025

In today’s rapidly evolving workplace, facilities management organizations must balance fostering meaningful human relationships and adhering to processes and procedures. While many view these two elements as separate—and sometimes conflicting—components of organizational success, the truth is that they must be interwoven seamlessly to cultivate a thriving culture.

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https://www.appa.org/facilities-manager/january-february-2025/the-art-of-braiding-human-relationships-with-processes/

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