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"Communicating with Front-Line Employees"
Author: Sam Ledford
Date: September/October 2024

Imagine you have spent months preparing an event for your team. The room is set, the prizes are on display, the cake is cut, and, when party time rolls around, only 40 percent of your team attends. Clearly, there must have been a breakdown in communication, but what could have been done to bridge the gap? When you look around the room, who is not there? If I had to guess, many of your missing guests would be your front-line employees.


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https://www.appa.org/facilities-manager/september-october-2024/communicating-with-front-line-employees/


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