APPA Library

"Technology Impacts on Diversity, Equity, and Inclusion in FM"
Author: Joseph Bocchiaro III, Ph.D., CStd, CTS-DS-I, ISF-C
Published In: Facilities Manager
Date: January/February 2022

Higher education institutions have become increasingly aware of the importance and advantages of including a more diverse spectrum of people in all aspects of their organizations. Diversity, equity, and inclusion (DE&I, or DEI) initiatives have focused largely on human resources (HR) and public relations (PR) issues that affect personnel interactions such as training and hiring, as well as the public’s impression of the enterprise’s social media and advertising. These domains are driven by massive amounts of data and its analysis, all reliant on cutting-edge technologies that now incorporate artificial intelligence (AI). Along with this understanding of the organization’s demographics, we also must recognize the roles that technology plays in many other aspects of the organization’s operations, including applications in facilities operations and properties management. This article explores some of the DE&I interfaces with technologies that are important to facilities managers.

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