"Chapter 11: Residence Hall Maintenance"
Author: Adams, Matt
Published In: Maintenance Staffing Guidelines for Educational Facilities
Service issue is in the forefront of residence hall maintenance as students have stronger opinions about where they live than where they attend class. Trades staff must be capable of working around students and be able to adjust to a variety of personalities and lifestyles. Discusses communication with various customers and memorandum of understanding between facilities and residence life department.
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