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"Chapter 19: Case Study: The Wooster Experience"
Author: Wertz, Julia
Published In: Custodial Staffing Guidelines for Educational Facilities, second edition
Date: 1998

Reviews history of building services change from 1992 to 1996, focusing on staffing realignment in the custodial services department.  Used comparisons to industry standards (including APPA's Custodial Staffing Guidelines), established standard operating procedures, reviewed work flow, streamlined number of cleaning products, assessed equipment needs, emphasized quality control and communication, and celebrated when goals were met.

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