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"Chapter 18: Case Study: The Toledo Experience"
Author: Stead, Judy A.
Published In: Custodial Staffing Guidelines for Educational Facilities, second edition
Date: 1998

Presents history of building services innovation  from 1992 to 1996.  Describes steps taken in department restructuring, including inventory and analysis of space; standardizing service levels; establishing third shift floor crews; establishing floater program; standardizing custodial carts, supplies, and chemicals; initiating just-in-time supply program; trraining and developing managers; training staff; implementing formal evaluations; hiring and orientation, developing a standard operating procedures manual; developing specifications for construction standards; implementing transitional work porgram; and merging recycling operations with building services.

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