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"Exceeding Expectations"
Author: Cannon, John,
Published In: Facilities Manager
Date: September/October 2011

Awareness of expectations is so important in the facilities business. The author's experiences has taught him that it is essential to understand how expectations impact people's lives as well as those for whom they provide services for every day. This article presents examples and ideas that will provide insight and ideas to help educators understand and manage expectations in their lives and in the environment where they work.

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