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"Chapter 13: Hiring, Orientation, and Standard Operating Procedures"
Author: Stead, Judy A.
Published In: Custodial Staffing Guidelines for Educational Facilities, second edition
Date: 1998

Recommends developing standard operating procedures that provide consistent, detailed information on how the department handles particular situations.  Covers hiring process, orientation, and standard operating procedures manual contents.  Figures include sample interview questions, interview response log, welcome letter for new employees, orientation checklist, and new employee checklist.

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