APPA Library

"Hear Me, Oh Hear Me! Are We Listening to Our Employees?"
Author: Loy, Darcy,
Published In: Facilities Manager
Date: January/February 2011

Listening is one of the most crucial skills that leaders need to possess but is often the most difficult to master. It takes hard work, concentration, and specific skill sets to become an effective listener. Facilities leaders need to perfect the art of listening to their employees. Employees possess pertinent knowledge about day-to-day operations that facilities leaders need to run efficient and effective units. Bottom line is that they have valuable things to say. Leaders need to recognize the importance of perfecting listening skills so that they can use it to inspire and motivate their staff, gain knowledge to enhance their day-to-day operations, and reinforce within their employees that they are of great value to the success of their organizations. In this article, the author discusses how listening can be used as a tool to motivate, gain knowledge, and reinforce value.

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