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"Chapter 6: Benchmarking Your Organization"
Author: Spengler, James B.
Published In: Operational Guidelines for Grounds Management
Date: 2001

Discusses application of benchmarking to grounds maintenance.  Describes four types of benchmarking, benchmarking in process management organizations, benchmarking steps from data collection to implementing change, and pitfalls and benefits of benchmarking.  Includes benchmarking worksheet.

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