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"Chapter 11: Implementing a Wireless Handheld System"
Author: Vagle, Royle
Published In: Creating a Service Culture: Making the Customer Connection
Date: 2005

Many organizations have discovered that handheld personal digital assistants (PDAs) are an efficient way to distribute service requests to maintenance technicians, particularly if these devices are equipped with wireless capability. Discusses the benefits of PDA systems, the components of the system, data network and access points, implementation and training, and ensuring a successful rollout of the system.

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