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APPA Library

"Chapter 9: Maintaining Employee Health and Safety"
Author: Ahoy, Christopher K., and David Ballard
Published In: Creating a Service Culture: Making the Customer Connection
Date: 2005

Discusses how total quality management (TQM) principles, behavior-based safety techniques, and information management can be used in accordance with OSHA guidelines to increase safety in the workplace and lower costs. Describes how Iowa State University's Facilities Planning and Management Office implemented a more effective and cost-efficient approach to managing workplace safety.  Covers systematic problem-solving approach which was used to identify, analyze, and correct the underlying causes of injuries; hazard mitigation; personal accountability; a web-based training system; and health and safety web page for employees.  Includes figures.

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