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APPA Library

"Chapter 7: Achieving Customer-Centered Facilities Maintenance"
Author: Whittaker, James P., P.E.
Published In: Creating a Service Culture: Making the Customer Connection
Date: 2005

Introduces ways to implement customer-centered facilities maintenance practices using innovative automation techniques. Describes various techniques used to re-engineer facilities processes. Covers establishing the level of service desired by customers, identifying assets and equipment in the customer's facilities and establishing a preventive maintenance program for each, and analyzing data. Discusses the characteristics of a preventive maintenance program, including planned and predictive maintenance. Includes optimizing facilities management business processes and technology. Includes graphs and tables.

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