"Chapter 5: I Don't Receive Complaints Today--Results of an In-House Training Workshop"
Author: Gossett, Elaine
Published In: Creating a Service Culture: Making the Customer Connection
After 15 years in a contract management arrangement, the Custodial Department at Emory University perceived a need to improve services and establish an in-house management team. Describes the three-session training workshop that facilitated the change. As part of the process, employees created lists of important actions the department should take and shared this with staff and top leadership.
Share this page. You can e-mail this description and a link to this page to any valid e-mail address.