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"Chapter 1: Great Relationships = Great Service"
Author: Jenkins, Charles W.
Published In: Creating a Service Culture: Making the Customer Connection
Date: 2005

Jenkins explores four specific relationships that influence your organization's reputation as a provider of customer service: relations with customers, relations with staff, relations with business partners, and relations with yourself.  Emphasizes that keeping these four relationships healthy enhances your ability to provide great customer service. Lists ten rules for building relationships between a facilities administrator and his or her staff, based on the credo of Professor Louis Schmier of Valdosta State University.

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